Terms of Service

By accessing or using AcaraX ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform. These terms apply to all users, including event organizers, participants, check-in staff and platform administrators.

AcaraX is an event management platform that provides event organizers with tools for event creation, registration management, ticketing, QR check-in, attendance reporting and e-certificate issuance. Participants use AcaraX to register for events, receive QR e-tickets and access their event records.

Event organizers who create events on AcaraX agree to:

• Provide accurate and complete event information including dates, location, description and ticket pricing
• Comply with all applicable Malaysian laws and regulations for event management
• Handle participant personal data responsibly and in accordance with the PDPA 2010
• Process refund requests in accordance with their stated event refund policy
• Notify participants promptly in the event of cancellation or postponement
• Not use the platform for fraudulent, misleading or illegal events
• Ensure registration forms do not collect unnecessary or prohibited personal data

Participants using AcaraX to register for events agree to:

• Provide accurate personal information during registration
• Keep QR e-ticket codes confidential and not share them with others
• Comply with the event organizer's rules, policies and terms
• Not attempt to circumvent QR validation, check-in systems or payment processes
• Not register for the same ticket multiple times using different identities

AcaraX provides the infrastructure for event creation and registration. The accuracy of event details, including descriptions, dates, venues and ticket prices, is the sole responsibility of the event organizer. AcaraX does not verify or endorse the content of any event listed on the platform.

• Registrations are confirmed upon successful completion of the registration form and payment (where applicable)
• Free tickets are confirmed immediately upon form submission
• Paid tickets are confirmed upon successful payment confirmation from the payment gateway
• AcaraX reserves the right to cancel registrations that violate platform terms
• Ticket transfers or resales are subject to the organizer's event policy

• Each QR ticket is unique and valid for a single entry
• QR tickets must be presented at the event entrance for scanning
• A ticket marked as 'Already Checked-In' cannot be used for re-entry unless authorized by the organizer
• Lost or stolen tickets should be reported to the event organizer directly

Check-in records are generated automatically when a QR ticket is scanned. These records are used for attendance reporting and e-certificate issuance. AcaraX does not guarantee the accuracy of attendance data where manual overrides or technical issues have occurred.

e-Certificate issuance is configured by the event organizer and may be subject to attendance criteria, participation confirmation or manual approval by the organizer. AcaraX generates certificates based on the data provided by the organizer and does not independently verify attendance or eligibility.

AcaraX integrates with Malaysian payment gateways to facilitate ticket payments. All payment transactions are processed by the respective gateway provider. AcaraX does not store card numbers, bank credentials or full payment details. AcaraX is not liable for payment gateway downtime, transaction errors or unauthorized charges originating from the gateway provider.

Refund eligibility is subject to the event organizer's refund policy and applicable Malaysian law. AcaraX facilitates the platform infrastructure but does not independently process or guarantee refunds. For refund requests, participants must contact the event organizer directly. Platform fees may be non-refundable depending on the transaction status.

You must not use AcaraX to:

• Create fraudulent or misleading events
• Collect personal data for purposes beyond what is stated in the event registration form
• Circumvent payment processing systems
• Attempt to access, modify or delete data belonging to other users or organizers
• Distribute malicious content through event descriptions, files or links
• Violate any applicable Malaysian law or regulation

AcaraX reserves the right to suspend or terminate any organizer or participant account that is found to violate these Terms of Service, engage in fraudulent activity or abuse the platform. Account suspension may result in loss of access to event data and tickets.

AcaraX provides the platform on an "as is" basis and does not warrant uninterrupted or error-free operation. To the fullest extent permitted by applicable law, AcaraX shall not be liable for indirect, incidental, special or consequential damages arising from your use of the platform, including but not limited to loss of data, revenue or event proceeds.

AcaraX may modify, suspend or discontinue any feature of the platform with reasonable notice. Material changes to these Terms will be communicated via the platform or by email. Continued use of AcaraX after changes constitutes acceptance of the updated Terms.

For inquiries regarding these Terms of Service, contact the AcaraX support team at support@acarax.my.